Designs, implements and monitors a variety of human resource programs | Anticipates and plans for long-term human resource needs and trends in partnership with business management | Responsibilities are within the Human Resources Function as a generalist or in a combination of Disciplines
Responsible for development and delivery of training materials related to company procedures, competencies or other organizational needs to ensure that team members develop, maintain, and increase knowledge of their functional area. Provides orientation and training on new course materials. Prepares lesson plans relevant to training material. Monitors training programs and assesses organizational needs and results. Collaborates with other functions to ensure that course materials reflect current specifications and to obtain information on new processes, competencies or equipment | May visit sites to confirm effectiveness of training programs. May also maintain training personnel records to ensure that employees have met all training requirements for company and regulatory compliance
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems