Prioritize, assign, and monitor production support tickets to ensure timely resolution. Provide guidance and hands-on assistance in resolving complex support tickets. Liaison between business users and developers.
The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.
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