General Dynamics Ordnance & Tactical Systems

IT End User Technician

Job Locations US-FL-St Petersburg
Requisition ID
2020-10101
Position Type
Full Time
Category
Information Technology

Overview

We are looking for an End User Technician to work in our home office in St. Petersburg, FL. You will provide moderately-complex technical support and training to General Dynamics Ordnance & Tactical Systems (GD-OTS) users and deliver complete Service Desk support for St. Petersburg, FL as well as other GD-OTS locations. As our frontline support, your strong troubleshooting abilities, great customer service and attention to details will be crucial for this role. Our growing company offers Day-1 benefits including tuition reimbursement, free gym membership and matching 401K. 

Major Position Responsibilities

  • Supports the day-to-day functionality, efficiency, and operational maintenance for desktop hardware, software, peripherals, and related systems running on one or more General Dynamics Ordnance and Tactical Systems networks.
  • Provide IT support for desktops, printers/copiers, peripherals, analog & VOIP telephone systems, mobile devices, and the ability to install, configure, and maintain complex software systems.
  • Identify, manage, and resolve issues in a timely manner.  Have the ability to successfully manage projects on time and within budget. 
  • Possess the necessary technical skills and take initiative to pursue development opportunities to build knowledge and skills.
  • Thinking independently and using technical experience to help drive policies and procedures.
  • Respond to customer requests in a professional manner and effectively communicate with them to meet commitments.
  • Taking the lead within team projects and provide guidance where necessary.
  • Effectively communicate orally and in writing.
  • Work independently and be capable of managing time, tasks, and priorities with minimal supervision. 
  • Must be punctual, maintain a well-organized working environment, be willing to travel up to 10%, and be willing to work nights, weekends, holidays, and work overtime to meet company objectives.
  • Other duties as assigned.

Basic Qualifications

  • Have 1-3 years of professional IT experience in a Service Desk role or a combination of education and experience.
  • Must be proficient supporting Microsoft Windows XP/10. 
  • Must have hardware & Software diagnosis and repair experience.
  • Experience supporting mobile devices.
  • Experience providing in-person and remote support.

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